Frequently Asked Questions

Shipping Service

All products and services are deliverable to anywhere your event is holding in Nigeria through our professional and experience delivery service providers. You can be rest assured of careful handling.

Free deliveries are available to our clientele within Federal Capital City and on order from  N 50,000.00 within Abuja or from N 100,000.00 for anywhere in Nigeria.

My Shipment arrived later than expected. Whom should I contact?

We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience at Cuccino Royale makes your life just a little easier, and your satisfaction is important to us. Please contact us at +2348027608286 or +2348167159368 from 7am-10pm daily inquiries on your shipment.

My shipment is lost. What should I do?

Please contact us at +2348027608286 or +2348167159368 from 7am-10pm daily and we will initiate a thorough search of your shipment with the transit company.

My shipment arrived damaged. Whom should I contact?

If your order content was damaged in-transit please contact us at +2348027608286 or +2348167159368 from 7am-10pm daily to report a damaged shipment.  We apologize for any inconvenience this may have caused. We want to ensure that your experience at Cuccino Royale makes your life just a little easier, and will do everything we can to remedy the situation as soon as possible.

Data Security

How do I know shopping is secure?

Cuccino Royale takes your security seriously. We implement many layers of safeguards to protect your security and privacy. Our site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All transmissions that include personally identifiable information are protected using the industry standard SSL (secure socket layer) protocol encryption technology to protect against information loss and assure a secure and trusted experience. In addition, we utilize other physical and contractual practices and policies to safeguard your information. However, it is important to know that no online data transmission can be guaranteed to be 100% secure.

What will my personal information be used for?

When you register we collect your name, mailing address, phone number, and email address. This information is used to respond to your requests, contact you if necessary, and, if you wish, send you emails or mail about sales, promotions, and other special events.

Ordering online

How do I place an order?

Shopping at Cuccino Royale is easy and secure! Placing an online order requires just a few steps:

  • Select an item you would like to purchase, and then click the Add to Cart button from either the quick view or product detail page;
  • You can then choose to continue shopping or go directly to Checkout; and
  • Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the prompts to check out.

You will receive an email confirming your order that includes your order number. If you prefer to order by phone, please call us at +2348027608286or +2348167159368 from 7am-10pm daily.

Note: Cuccino Royale reserves the right to refuse or cancel any order. Cuccino Royale, at our own sole discretion, may limit or cancel quantities purchased by a single person, shipping/billing address, or per order. If your order is cancelled, we will attempt to notify you using the email address provided at time of order placement. We reserve the right to prohibit or limit sales to dealers, resellers, and distributors.

How can I check my order status? 

If you have set up an account with Cuccino Royale, you can log in to check your order status. If you do not have an account, you may call+2348027608286 or +2348167159368 from 7am-10pm daily with your order number. Once your order ships, you will receive a shipping notification that includes tracking information.

How can I pay for my order?

Cuccino Royale accepts multiple options of payments including Bank Deposit, Paga, Credit cards, Cash on Delivery method and a Secure Socket Layer (SSL) technology for online payments to ensure incidences of fraud are prevented.

How quickly will my order be processed?

All orders received are processed within 1 business day of payment verification. Please note that on occasion, such as during holiday rush and large sales events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as we can.

Customer Support

I have a comment or an idea for the website. Whom should I contact?

We do everything we can to ensure that your experience at Cuccino Royale makes your life just a little easier, and welcome your comments, feedback, and ideas. Please use our contact form.

I could not complete the checkout process. What should I do?

If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security check. Please call us at +2348027608286 or +2348167159368 from 7am-10pm daily to verify your information so that we can process your order.

I want to order over the phone. What number should I call?

If you prefer to order by phone, please call us at +2348027608286 or +2348167159368 from 7am-10pm daily and our knowledgeable and friendly Customer Service representatives will help you.